If your order, or some items within your order were deemed non-returnable, there are a few possible reasons for this:
More Than 30 Days Old: Returns must be initiated within 30 days of your purchase.
Non-Returnable Items: Some items are final sale, and cannot be returned. These include:
- Items worn, altered or washed
- Shipping charges
- Gift cards
Label(s) must be attached to return item(s).
To be eligible for a return, your items must be in the same condition as when you received them. Items must be unworn, unwashed, salable and have the original tags attached.
Items returned with signs of obvious use may be subject to the return being rejected and the item returned to the customer at their expense.
No Receipt or Order Confirmation: If you are making a return in-store, you must have the original sales receipt (if purchase was made in-store) or order confirmation email (if purchase was made online) ready to present to the associate.
Please note that the packing list included with your shipment is not a sales receipt and cannot be used for returns or exchanges.